Accessibility Policy
Ignite Padel is committed to providing an inclusive and accessible experience for all visitors, whether on our website, using our booking systems or attending our physical venues. We strive to ensure that everyone, including people with disabilities, can engage fully with our services. This policy outlines the measures we take to achieve accessibility and how you can let us know if you encounter difficulties.
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Our commitment
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* Digital accessibility – We aim to make our website conform to Level AA of the Web Content Accessibility Guidelines (WCAG 2.1/2.2). This means designing pages that are perceivable, operable, understandable and robust for people with disabilities. We use responsive design, provide text alternatives for non‑text content, maintain sufficient colour contrast and enable navigation using a keyboard or assistive technology. We regularly review our site for compliance and welcome feedback.
* Platform support – Our online booking is provided via Playtomic. We choose providers that strive for accessibility, but if you encounter barriers when booking through Playtomic please contact us and we will arrange a booking by phone or email.
* Physical accessibility – Our venues are designed for easy access. Each site offers on‑site parking , comfortable seating areas and spacious courts. Where possible, we provide step‑free access and accessible washrooms. Equipment is available to hire for those who do not own racquets , and our staff are trained to assist anyone who needs help entering the court or using the facilities.
* Information in alternative formats – Upon request we can provide our policies, booking confirmation and event information in alternative formats (for example, large print or audio). Please contact us using the details below to make a request.
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Physical venues
We operate padel venues in West Derby, Cheshire Oaks and Speke. These sites have the following accessibility features:
Ongoing improvements
We recognise that accessibility is an ongoing process. Although we endeavour to meet recognised standards, there may be areas that still need improvement. For example, some third‑party content (such as embedded social media feeds) may not be fully accessible. We will continue to audit our digital and physical offerings and prioritise fixes where practical. If you find a part of our website or venue that is not accessible, please let us know using the contact details below.
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Feedback and contact information
We welcome feedback on the accessibility of our website and venues. If you experience barriers or require information in a different format, please contact us:
* Email: accessibility@ignitepadel.co.uk
* Phone: Cheshire Oaks 0151 559 7050, West Derby 0151 559 9670 or Speke 0151 829 1505
* Postal address: Ignite Padel Group Limited, First Floor, 5 Fleet Place, London, EC4M 7RD
We aim to respond to all accessibility enquiries within five working days.
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Enforcement
In the United Kingdom, accessibility requirements for websites are enforced by the Equality and Human Rights Commission. If you contact us with a complaint and are not satisfied with our response, you may wish to contact the Equality Advisory and Support Service (EASS) for further assistance.
Review
This accessibility policy was last reviewed on 30 May 2026. We will review it annually and update it whenever significant changes to our website or venues occur.