Privacy Policy

Effective Date: 30 May 2026

Ignite Padel Group Limited (company number 16195877), trading as Ignite Padel, operates the website ignitepadel.co.uk and provides padel‑related facilities and services across the North West of England.  The company is a private limited company registered in England and Wales with its registered office at First Floor, 5 Fleet Place, London, EC4M 7RD .  Our physical venues are located at:

* West Derby: 433 Queens Drive, Liverpool, L13 0AG 
* Cheshire Oaks: Unit B2 Deans Road, Cheshire, CH65 4DR 
* Speke: Stirling Road, Speke, L24 1AR 

You can contact us at any of our venues by telephone (Cheshire Oaks: 0151 559 7050; West Derby: 0151 559 9670; Speke: 0151 829 1505 ) or by using the contact form on our website.  For data‑protection requests or questions about this policy please email privacy@ignitepadel.co.uk.

This policy describes how we collect, use, disclose and safeguard your personal data when you visit our website, make a booking or engage with us in person.  It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What personal data we collect

We collect information that you provide directly to us, information we collect automatically, and limited information we receive from third parties.  The categories of data include:

* Identity and contact data – name, email address, telephone number, and (if you book or host an event) your postal address.  These details are required when you send us an enquiry, join our WhatsApp community, complete a booking or enter a contract with us.  Similar data categories are collected by other clubs such as Cotswold Padel Club .
* Booking and participation data – details of your bookings, membership status, participation in coaching or clinics, event preferences and communications with us.  Where you book through our third‑party partner Playtomic, that platform may collect additional information such as player level or ranking.
* Payment data – the amount paid and method of payment.  We do not process or store your card details; payments for court bookings are handled by Playtomic, who act as an independent data controller and have their own privacy policy.
* Health and emergency information – if you participate in coaching, clinics or events that may require us to know relevant medical information to ensure your safety (e.g. any injuries or conditions) .
* Usage data and technical data – IP address, browser type and version, device identifiers, pages visited, date/time stamps and similar diagnostic information.  Like other sports clubs  we collect this information using cookies and similar tracking technologies to improve our website and services.
* Marketing preferences and correspondence – records of your preferences regarding marketing communications and any comments or messages you send us.

2. How we collect data

We collect personal data in the following ways:

* Direct interactions – when you fill in a form on our website, join one of our WhatsApp groups, make an enquiry, make a booking via Playtomic or correspond with us by phone, email or social media.
* Automated technologies – we use cookies and similar technologies to collect usage data when you browse our website.  Our cookie banner allows you to choose which non‑essential cookies you accept.  You can change your preferences at any time.
* Third‑party sources – when you book a court through Playtomic, that platform shares booking details with us so that we can manage court availability and provide services.  Playtomic collects additional data about you such as your ranking, credit‑card information and contact list as described in their privacy notice .

3. How we use your data

We process personal data only when we have a lawful basis under the UK GDPR.  We use your information to:

1. Provide and administer services – to process bookings, organise coaching sessions, host events, hire equipment, manage membership and respond to enquiries.  This includes sending booking confirmations, reminders and updates.
2. Improve our services – to analyse usage patterns, monitor booking demand, improve our website and develop new services.  Usage and technical data help us understand how visitors interact with our website .
3. Marketing and promotions – to send you information about our venues, events and offers by email or other channels where we have your consent or a legitimate interest.  You can opt out at any time.
4. Safety and health – to ensure you are fit to play and to accommodate any special requirements.  We may record relevant medical information for this purpose .
5. Legal and regulatory compliance – to comply with laws and regulations, respond to legal requests, protect our rights and prevent fraud or misuse of our services .
6. Business operations – to administer our business, including corporate governance, accounting, auditing and reporting.

Our lawful bases include performing a contract (e.g. providing the services you request), legitimate interests (e.g. managing our business and communicating with you), consent (e.g. sending marketing) and compliance with legal obligations.

4. Disclosing your data

We may share your information in limited circumstances:

* Service providers – third parties who provide services on our behalf, such as IT hosting, analytics, payment processing and marketing communications.  They are required to process data only as instructed by us and in accordance with data‑protection law .
* Playtomic – bookings are processed through Playtomic.  When you use the Playtomic platform, your data are processed under Playtomic’s own privacy policy .  We receive booking data from Playtomic to manage court availability and deliver your reservation.
* Professional advisers – including lawyers, bankers, accountants, auditors and insurers, to the extent necessary for the provision of their services.
* Legal authorities – where required by law or regulation, to respond to legal process or to protect our rights, property or safety .
* Business transfers – in the event of a merger, sale or restructuring, personal data may be transferred to a successor organisation as part of the transaction .

We do not sell or rent your personal data to third parties.

5. International transfers

Our booking partner Playtomic is headquartered in Spain.  This may involve transferring your personal data outside the UK.  Playtomic implements appropriate safeguards, such as standard contractual clauses, to ensure that your information remains protected .  Our own data are stored on servers located in the UK or the European Economic Area (EEA).

6. Data security

We implement technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction and unlawful processing .  Nevertheless, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.  Criteria used to determine retention periods include the nature of our relationship with you, the type of data, and any relevant legal obligations.  For example, booking records may be kept for up to six years to comply with tax and accounting laws.

8. Your rights

Under the UK GDPR you have the following rights:

* Access – to obtain a copy of the personal data we hold about you.
* Rectification – to request correction of inaccurate or incomplete data.
* Erasure – to request deletion of your data where there is no lawful reason for us to continue processing it.
* Restriction – to ask us to suspend processing in certain circumstances.
* Portability – to receive your data in a structured, commonly used format and/or have it transferred to another controller.
* Objection – to object to processing based on legitimate interests or direct marketing.
* Withdraw consent – where processing is based on consent, you may withdraw your consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.  For more information visit ico.org.uk.

9. Cookies and tracking technologies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, analyse website usage and deliver targeted marketing.  When you visit our site you will see a cookie banner managed by Usercentrics; this allows you to choose which cookies you accept.  You can review or change your preferences at any time via the cookie settings.  If you block certain cookies, parts of our website may not function properly.

10. Third‑party websites and social media

Our website includes links to third‑party sites such as Playtomic and social media platforms.  We do not control these third‑party sites and are not responsible for their privacy statements.  When you leave our site we encourage you to read the privacy notice of every site you visit.

11. Children

We do not knowingly collect personal data from children under 16.  If you are a parent or guardian and believe that your child has provided us with information without your consent, please contact us and we will delete such information.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices or legal obligations.  The date at the top of this document indicates when it was last updated.  We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact our Data Protection Officer at privacy@ignitepadel.co.uk or write to us at our registered office (Ignite Padel Group Limited, First Floor, 5 Fleet Place, London, EC4M 7RD ).  You can also reach us by phone at our venues: Cheshire Oaks 0151 559 7050, West Derby 0151 559 9670 and Speke 0151 829 1505 .